“Best of New York” award from the Center for Digital Government, which provides research and advice on information technology in state and local government. So it is understandable that New York City Transit - the largest arm of the authority - proudly noted today that its online Trip Planner tool had received a vowed to improve its communications with customers and send out e-mail messages about service disruptions, In response to withering criticism, the M.T.A.
Web site was temporarily bereft of up-to-date service information. Less than two months later, when crippling thunderstorms flooded and nearly shut down the subway system, the M.T.A. During a brief blackout in parts of Manhattan and the Bronx last June, the M.T.A. Web site is not known for being particularly cutting edge. The Metropolitan Transportation Authority has won an award for an online tool.
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